Purchase & Return Policy

Last updated: [DATE]. This policy governs purchases from 3dgloop.com, operated by A2 Creative, Inc. (DBA "3D Gloop!"), 540 Lewis & Clark Blvd, East Alton, IL 62024. It is the "Purchase/Return Policy" referenced by our Terms of Service. Questions? hello@3dgloop.com.

1. Ordering & processing

Orders are processed in the order received, typically within 1-2 business days, Monday through Friday, excluding holidays. Products marked as backordered may still be purchased and typically ship within about 2 business days; we will contact you by email if your backorder will take longer. Out-of-stock products cannot be purchased.

2. Address verification & order holds

If the shipping address on your order appears invalid, we will contact you from hello@3dgloop.com to confirm or correct it. (Internally we call this system A.A.R.O.N.; externally it is an email you should answer.) Orders on hold are not processed until you respond to that email or contact customer service. Held orders are automatically cancelled after 2 weeks (approximately 10 business days) without a response. If you confirm an address that later proves invalid, shipping charges are non-refundable.

3. Shipping

Shipping timelines are estimates, not guarantees, including paid priority services. Domestic shipments travel via USPS Ground (occasionally upgraded to UPS Ground) within the 48 contiguous United States. Bulk sizes (500ml/950ml) ship ground only, within the 48 contiguous states. International shipments include insurance; international recipients are responsible for all VAT, tariffs, duties, and customs fees. See the FAQ for the friendly version.

4. Cancellations

Orders may be cancelled any time before processing. Once processed, orders cannot be cancelled. We reserve the right to cancel any order for any reason or no reason, with a full refund of amounts paid for undelivered goods.

5. Returns & refunds

Returns are accepted for any reason within 30 days of purchase, except bulk sizes (500ml/950ml), which are final sale. Contact customer service for an RMA number before returning anything. Return shipping is the customer's responsibility. Refunds are issued after the returned item is received.

6. Damaged & lost shipments

Damaged arrivals: contact us with photos of the product, photos of the packaging, and the bottle's serial number. Claims run through our carrier and insurer (typically 1-2 days, third-party paced) and require an electronically signed statement of truth. Once approved, you choose replacement or refund. Lost shipments: carrier rules impose a waiting period before claims can begin (7 business days domestic; 40 calendar days international). Replacement shipments for lost orders are not insured; refunds restore full insurance on a re-purchase, and we may recommend a refund for that reason.

7. Payment, chargebacks & conduct

We process card payments directly and do not offer PayPal or buy-now-pay-later services. Initiating a chargeback rather than contacting us will result in a permanent ban of the associated email and physical shipping & billing address from our store. We are committed to resolving every problem we're told about; we do not tolerate abusive language or behavior toward our team and may refuse service accordingly.

8. Product use & safety

3D Gloop! is a professional-grade adhesive intended for bonding 3D printed plastics by adults, in accordance with the product label, Health & Safety guidance, and Safety Data Sheets. It is not for use on items that contact food or the human body. [ATTORNEY: warranty disclaimer + limitation of liability + assumption-of-risk language here.]

9. Warranty

Products are warranted against defects for 3 months from purchase, including product that thickens or solidifies beyond use within that period (we will exchange it — see the FAQ). [ATTORNEY: formal warranty terms + disclaimers.]

10. Foundational Supporter program (closed)

The Foundational Supporter program closed April 18, 2025. Obligations to existing supporters (including tiered lifetime discounts as defined in the program terms) remain in force. The full original program terms are archived here: [ARCHIVE: paste the three tiers' T&C from site-copy/current/shop-foundational-supporter-*.md].